diff --git a/README.mdown b/README.mdown
index dc10bfb..075951e 100644
--- a/README.mdown
+++ b/README.mdown
@@ -131,8 +131,37 @@ and support.  If you find a bug, please report it on
 [the GitHub issue tracker][issues].  (please **do not** submit new issues to the old
 [googlecode tracker][googlecode tracker])
 
-If you run into problems using YASnippet, or have snippets to contribute, post
-to the [YASnippet google group][forum]. Thank you very much for using YASnippet!
+## Important note regarding bug reporting
+If you think have found a bug, please report it clearly.  Yasnippet
+does have (lots of) bugs and your reporting is very valuable. But I
+have little time to analyse bugs and the following helps a lot.
+
+So, *before* reporting try to reproduce the bug **without** your usual
+`.emacs` (or whatever startup file you use). Do so either by starting
+emacs from the command line with the `-Q` switch, or by temporarily
+moving away your `.emacs` and creating a new smaller one just for
+reproducing the bug.
+
+Then paste that file, and describe steps taken to reproduce, from an
+end-user perspective. Try to be as unambiguous as possible. Also,
+don't forget to state the Emacs version (use `M-x emacs-version`) and
+the yasnippet version you are using (if using the latest from github,
+do `git log -1` in the dir).
+
+Any more info is welcome, but don't just paste a backtrace or an error
+message string you got. I'm not saying your analysis might not be
+useful but following the instructions above immediately gives me a
+clear picture of what is happening.
+
+There's an example of a great bug report from
+[issue #189](https://github.com/capitaomorte/yasnippet/issues/189)
+
+There is also a [YASnippet google group][forum]. I will keep the group
+open for reference and for discussion among users, unfortunately I
+can't guarantee a timely response, so maybe creating a github issue
+clearly marking your intent (user support/bug/feature request).
+
+Finally, thank you very much for using YASnippet!
 
 [docs]: http://capitaomorte.github.com/yasnippet/
 [issues]: https://github.com/capitaomorte/yasnippet/issues